Notification Templates

All emails and SMS messages sent by the app, with their schedules and templates. Variables in [brackets] are replaced dynamically at send time.

Meal Reminder

Sent to encouragers who claimed a meal slot

Email
SMS
Daily at 8:00 AM
Daily Support Awareness Reminder

Sent to encouragers to nudge them to reach out to the patient

SMS
Daily (cadence varies: daily, 3x/week, or weekly based on journey phase)
Pre-Surgery Reminder (3 Days Before)

Sent to the patient's entire network 3 days before surgery

SMS
Runs hourly, fires at 7:00 AM in patient's local timezone
Surgery Day Reminder (Day Of)

Sent to the patient's entire network on surgery day

SMS
Runs hourly, fires at 7:00 AM in patient's local timezone
Encourager Invite

Sent when an advocate or encourager invites someone to join the care team

SMS
Triggered immediately on invite
Advocate Invite

Sent to the advocate when a patient invites them

SMS
Triggered immediately on invite
Patient Invite

Sent to the patient when an advocate sets up their Team That Cares

SMS
Triggered immediately on invite
Encourage the Caregiver Reminder

Weekly nudge to encouragers to also support the caregiver/advocate

SMS
Weekly on Mondays at 9:00 AM
Encouragement Prompt (Bundled with Awareness Reminder)

A personal encouragement prompt is now bundled into each support awareness reminder - sent at the encourager's chosen cadence (daily, 3x/week, or weekly)

SMS
Same cadence as Daily Support Awareness Reminder

Encouragement Prompt Bank

These prompts are sent to encouragers after a patient checks in. One is picked per send, rotating categories so the same type doesn't repeat. {{patient_name}} is replaced with the patient's name at send time.

💪
Character

20 prompts

character
😄
Joy

20 prompts

joy
🎞️
Memory

20 prompts

memory
📸
Photo

12 prompts

photo
🤝
Presence

16 prompts

presence
✨
Reflection

12 prompts

reflection