This Privacy Policy explains how Team That Cares ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our website and mobile application (collectively, the "Service"). Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
We collect information you provide directly to us, including your full name, phone number, email address, and any details you enter as part of your care journey (such as your support type, recovery timeline, mood check-ins, and notes shared with your care network). We also collect photos, videos, and messages you upload or send through the Service.
We automatically collect certain technical data, including your device type, IP address, browser type, and usage activity, to operate and improve the Service.
2. How We Use Your Information
We use your information to provide and maintain the Service, including sending SMS reminders, check-in prompts, support updates, and encouragement messages to you and your designated support network. We also use it to coordinate care between patients, advocates, and encouragers, to notify network members of needs and updates, to facilitate in-app messaging and games, and to deliver care fund donations and gifts. We may use aggregated, de-identified information to analyze and improve our Service.
3. How We Share Your Information
We do not sell your personal information. We share information only as necessary to operate the Service: with the members of your care network (as you designate), with our third-party service providers (such as SMS delivery via Twilio, file storage, and authentication providers) who are contractually obligated to protect your information, and when required by law or to protect our rights, safety, or the safety of others.
4. Data Storage and Retention
Your information is stored on secure cloud infrastructure with industry-standard encryption. We retain your personal data for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time by contacting us.
5. SMS and Messaging Consent
By providing your phone number and using the Service, you consent to receive SMS and email messages related to your care journey, including reminders, check-in prompts, support updates, and coordination messages. Message frequency varies based on your preferences and journey. Standard message and data rates may apply. You may opt out at any time by replyingSTOP to any text message, or HELP for assistance. You may also update your messaging preferences in your account settings.
6. Your Rights and Choices
You have the right to access, update, or delete your personal information, to opt out of promotional or reminder messaging, and to control which members of your network can see your information. You may exercise these rights through your account settings or by contacting us. If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, to request deletion, and to opt out of the sale of personal information. We do not sell personal information.
7. Children's Privacy
The Service is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can promptly delete it.
8. Data Security
We implement reasonable technical, administrative, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at support@teamthatcares.com.