These Terms of Service ("Terms") govern your access to and use of the Team That Cares website and mobile application (the "Service"). By using the Service, you agree to these Terms. If you do not agree, you may not use the Service.
1. Eligibility
You must be at least 13 years old to use the Service. By using the Service, you represent and warrant that you meet this requirement and that all information you provide is accurate and complete.
2. Your Account
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.
3. Acceptable Use
You agree not to use the Service to harass, abuse, or harm another person; to post content that is unlawful, defamatory, or infringes on the rights of others; to interfere with the Service's operation or security; or to use the Service for any illegal or unauthorized purpose.
4. SMS Messaging Agreement
By providing your phone number, you agree to receive SMS messages related to support updates, reminders, and coordination. These messages are essential to the Service. Message frequency varies based on your preferences and support journey. Standard message and data rates may apply.
You may opt out at any time by replyingSTOPto any text message. For help or support, replyHELPor contact us at support@teamthatcares.com. You may also update your messaging preferences in your account settings.
5. User Content
You retain ownership of the content you submit to the Service, including photos, videos, messages, and notes. By submitting content, you grant us a limited license to host, store, and display it within the Service to you and your designated care network. You are responsible for ensuring you have the rights to share any content you submit.
6. Care Fund Donations and Gifts
Care fund donations and gift features are facilitated through third-party payment processors. We are not a bank or financial institution and do not hold funds. All donations and payments are subject to the terms of the applicable payment processor. We are not responsible for disputes between donors, recipients, and payment processors.
7. Disclaimers and Limitation of Liability
The Service is provided "as is" and "as available" without warranties of any kind. The Service is a communication and coordination tool and is not a substitute for professional medical, mental health, or emergency care. In a medical emergency, call 911 or your local emergency number. To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Service.
8. Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access to the Service if you violate these Terms or for any other reason at our discretion.
9. Changes to These Terms
We may modify these Terms from time to time. We will post the updated Terms on this page and update the "Last updated" date. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
10. Contact Us
If you have questions about these Terms, please contact us at support@teamthatcares.com.